Consumerline: Consumer advice, information, consumer rights, consumer legislation, consumer education and help on customer care from the General Consumer Council for Northern Ireland

Search

	Auctions We all probably know at least one person who has picked up a...
	Car Repairs Although most people are happy with the way a garage repairs their...
	Cars: New and Used Next to their homes, a car is probably the most expensive thing...
	Christmas Saving Clubs Local Christmas clubs can be anything from a group of friends...
	Counterfeit Goods Counterfeit goods are fakes, deliberately made to look like the...
	Deposits You may be asked to pay a deposit when ordering something from a...
	Doorstep Selling Doorstep selling is where someone calls at your home and tries to...
	Estate Agents Estate agents help with the sale of property. They advise a seller...
	Estimates and Quotations If you want to avoid any shock or hassle when you get your bill...
	Funerals Most people don't like to think about funerals, either their own...
	Gift vouchers and credit notes Don't get caught out with gift...
	Guarantees and Warranties From a consumer's point of view there is no difference between a...
	Home Maintenance and Repairs Getting hold of a plumber, electrician, roofer or other tradesman...
	Internet shopping More and more people now have access to the internet and as a...
	Junk Emails and Faxes Unsolicited marketing emails and faxes are now almost as common as...
	Junk Mail Junk mail is what most people now call all the unsolicited...

	Mail Order Buying goods by mail order is a fairly popular way of shopping....
	Making a Will Most people put off making a will as they prefer not to think...
	Misleading Advertising An advert is misleading if, by its words or image, it deceives or...
	Misleading Prices Shops and other traders must display the prices of their goods....
	Mobile Phones While some people think of mobile phones as a curse, many see them...
	Pawnbroker Pawning is a way of borrowing money. You leave something of value...
	Private Sales You can sometimes pick up a bargain when you buy privately,...
	Scams Unfortunately, these days we all get lots of 'junk mail'. Much of...
	Shopping in Europe Nowadays shopping within the European Union is popular due to a...
	Telephone Sales Although selling by telephone may not be the most popular...
	Too Good to be True Offers Nowadays, we all receive lots of offers through the post. Many of...
	Unfair Contract Terms A contract term (or condition) could be unfair if it tries to...
	Unsafe Products When we go shopping, we often think more about things like colour...
	Unsolicited Goods and Services Unsolicited goods and unsolicited services are goods and services...
	Untrue Claims When a seller describes the goods or services for sale, what he...
	Weights and Measures Many everyday goods including foodstuffs, petrol, coal and...