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  Accountants
Despite the introduction by HM Revenue and Customs of Self...
  Auctions
We all probably know at least one person who has picked up a...
  Benefits
Entitlement for many benefits is often complex and benefit rates...
  Car Insurance
In Northern Ireland we seem to always have paid more than in the...
  Car Repairs
Although most people are happy with the way a garage repairs their...
  Cars: New and Used
Next to their homes, a car is probably the most expensive thing...
  Charity Collectors
We're giving less to charities than we used to. One of the reasons...
  Christmas Saving Clubs
Local Christmas clubs can be anything from a group of friends...
  Computers
In a trade survey, fifty-six per cent of consumers admitted they...
  Counterfeit Goods
Counterfeit goods are fakes, deliberately made to look like the...
  Credit Notes
Credit notes cause a great deal of confusion for many consumers...
  Data Protection
Nowadays, more and more companies and organisations are holding...
  Dentists - Choosing or changing your dentist
Dentists do not have to provide NHS treatment and more and more...
  Deposits
You may be asked to pay a deposit when ordering something from a...
  Doctors - Choosing or changing your doctor
Most of us will remain with the same doctor for all of our life or...
  Doorstep Selling
Doorstep selling is where someone calls at your home and tries to...
  Double Glazing
Double glazing can be expensive. But if it's a good job, it can...
  Dry Cleaning
Many people will have heard horror stories of clothes or other...
  Eating Out
Having a five course meal in an expensive restaurant or a quick...
  Education Complaints
When problems arise an early discussion with the...
  Electrical Goods
Electrical goods fall into two main groups. The 'white' group...
  Estate Agents
Estate agents help with the sale of property. They advise a seller...
  Estimates and Quotations
If you want to avoid any shock or hassle when you get your bill...
  Food Safety and Handling
In recent years, there have been several outbreaks of food...
  Funerals
Most people don't like to think about funerals, either their own...
  Gift Vouchers
Gift vouchers or the new style gift cards are a very popular gift...
  Guarantees and Warranties
From a consumer's point of view there is no difference between a...
  Hairdressers
Nowadays people are going more often to the hairdresser. As well...
  Health Services
In health matters, if you are unhappy with the treatment or...
  Home Maintenance and Repairs
Getting hold of a plumber, electrician, roofer or other tradesman...
  Home Working Schemes
Probably more people work at or from home than most of us realise....
  Housing
Housing in Northern Ireland falls into three general categories -...
  Importing a Car from the European Union
Despite efforts to make prices of cars the same throughout the...
  Internet shopping
More and more people now have access to the internet and as a...
  Junk Faxes and Spam E-mails
Unsolicited marketing faxes and e-mails are now almost as...
  Junk Mail
Junk mail is what most people now call all the unsolicited...
  Mail Order
Buying goods by mail order is a fairly popular way of shopping....
  Making a Will
Most people put off making a will as they prefer not to think...
  Misleading Advertising
An advert is misleading if, by its words or image, it deceives or...
  Misleading Prices
Shops and other traders must display the prices of their goods....
  Mobile Phones
While some people think of mobile phones as a curse, many see them...
  Pawnbroker
Pawning is a way of borrowing money. You leave something of value...
  Private Sales
You can sometimes pick up a bargain when you buy privately,...
  Renting Accommodation
About three out of every ten households in Northern Ireland live...
  Satellite Television
You will not go too far today before you see a satellite dish on...
  Scams
Unfortunately, these days we all get lots of 'junk mail'. Much of...
  School Admission
Choosing the right school for their child is one of the most...
  Shopping in the Republic of Ireland
Many of us take advantage of the strength of the pound to shop in...
  Telephone Sales
Although selling by telephone may not be the most popular...
  Too Good to be True Offers
Nowadays, we all receive lots of offers through the post. Many of...
  Unfair Contract Terms
A contract term (or condition) could be unfair if it tries to...
  Unsafe Products
When we go shopping, we often think more about things like colour...
  Unsolicited Goods and Services
Unsolicited goods and unsolicited services are goods and services...
  Untrue Claims
When a seller describes the goods or services for sale, what he...
  Waste Management
Most people will be aware that proper waste management is not only...
  Weights and Measures
Many everyday goods including foodstuffs, petrol, coal and...